{"id":3,"date":"2019-01-29T18:34:25","date_gmt":"2019-01-29T18:34:25","guid":{"rendered":"http:\/\/totemtreeoperations.com\/newsite\/?page_id=3"},"modified":"2025-02-11T00:44:57","modified_gmt":"2025-02-11T00:44:57","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/totemtreeoperations.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Effective Date:<\/strong> February 2025<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Totem Tree Operations<\/strong>, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our services, or visit our website. By engaging with <strong>Totem Tree Operations<\/strong>, you agree to the terms outlined in this Privacy Policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Information We Collect<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We collect personal and non-personal information to provide you with high-quality tree care services and improve your experience. The types of information we may collect include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personal Information:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Name, phone number, email address, and physical address.<\/li>\n\n\n\n<li>Property details related to tree service requests.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Payment Information:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Billing details if payments are processed through invoices or electronic payment methods.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Communications:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Emails, messages, and call records related to service inquiries, estimates, and scheduling.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Website &amp; Online Data (if applicable):<\/strong>\n<ul class=\"wp-block-list\">\n<li>IP addresses, browser type, pages visited, and interactions on our website.<\/li>\n\n\n\n<li>Data collected via cookies, tracking pixels, or third-party services like Google Ads and Analytics.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. How We Use Your Information<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use the information collected for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To provide, schedule, and complete tree care services.<\/li>\n\n\n\n<li>To communicate with you about service inquiries, estimates, appointments, and follow-ups.<\/li>\n\n\n\n<li>To process payments and issue invoices.<\/li>\n\n\n\n<li>To improve customer service and website performance.<\/li>\n\n\n\n<li>To comply with legal, insurance, or safety obligations.<\/li>\n\n\n\n<li>To deliver relevant advertisements through remarketing and targeted promotions using <strong>Google Ads and third-party services<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We do not sell or rent your personal information to third parties.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Sharing of Information<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We only share your information in limited circumstances, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>With Service Providers:<\/strong> Contractors or employees involved in providing tree care services.<\/li>\n\n\n\n<li><strong>With Payment Processors:<\/strong> If processing payments electronically, financial institutions may access transaction details.<\/li>\n\n\n\n<li><strong>With Legal Authorities:<\/strong> If required by law, regulation, or legal process.<\/li>\n\n\n\n<li><strong>With Advertising &amp; Analytics Partners:<\/strong> We may share anonymized data with Google Ads, remarketing services, or analytics providers to improve our marketing efforts.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Google Ads, Remarketing &amp; Cookies<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use <strong>Google Ads and remarketing services<\/strong> to show relevant ads to past visitors across the internet. These services may collect information through cookies and similar tracking technologies.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Third-party vendors, including Google, use cookies to serve ads based on past visits to our website.<\/strong><\/li>\n\n\n\n<li>You can opt out of personalized ads by adjusting your settings at <a href=\"https:\/\/adssettings.google.com\" target=\"_blank\" title=\"Google Ads Settings\">Google Ads Settings<\/a>.<\/li>\n\n\n\n<li>To learn more about how Google collects and uses data, visit <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noreferrer noopener\">Google\u2019s Privacy Policy<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Data Security<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We take reasonable measures to protect your personal information from unauthorized access, misuse, or loss. However, while we strive to keep your data secure, no method of transmission over the Internet or electronic storage is 100% secure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Your Rights &amp; Choices<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access<\/strong> the personal data we have about you.<\/li>\n\n\n\n<li><strong>Request corrections<\/strong> to inaccurate or outdated information.<\/li>\n\n\n\n<li><strong>Request deletion<\/strong> of your personal information (subject to legal and business obligations).<\/li>\n\n\n\n<li><strong>Opt out<\/strong> of marketing communications by contacting us directly.<\/li>\n\n\n\n<li><strong>Disable cookies<\/strong> in your browser settings to limit data tracking.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Retention of Information<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We retain customer information only for as long as necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide services and maintain business records.<\/li>\n\n\n\n<li>Fulfill legal, tax, and accounting obligations.<\/li>\n\n\n\n<li>Improve customer experiences and website functionality.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Updates to This Privacy Policy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry standards. Any changes will be posted with an updated <strong>Effective Date<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. Contact Us<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">If you have any questions about this Privacy Policy or how your information is handled, please contact us:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Totem Tree Operations<br><\/strong>\ud83d\udccd 4454 10th Ave, Port Alberni<br>\ud83d\udcde 250-730-7770<br>\ud83d\udce7 totemtreeoperations@gmail.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: February 2025 1. Introduction At Totem Tree Operations, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our services, or visit our website. By engaging with Totem Tree Operations, you agree to the terms outlined in this Privacy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>Effective Date:<\/strong> February 2025<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>At <strong>Totem Tree Operations<\/strong>, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our services, or visit our website. By engaging with <strong>Totem Tree Operations<\/strong>, you agree to the terms outlined in this Privacy Policy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>2. Information We Collect<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We collect personal and non-personal information to provide you with high-quality tree care services and improve your experience. The types of information we may collect include:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Personal Information:<\/strong><!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Name, phone number, email address, and physical address.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Property details related to tree service requests.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Payment Information:<\/strong><!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Billing details if payments are processed through invoices or electronic payment methods.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Communications:<\/strong><!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Emails, messages, and call records related to service inquiries, estimates, and scheduling.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Website &amp; Online Data (if applicable):<\/strong><!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>IP addresses, browser type, pages visited, and interactions on our website.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Data collected via cookies, tracking pixels, or third-party services like Google Ads and Analytics.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>3. How We Use Your Information<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We use the information collected for the following purposes:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>To provide, schedule, and complete tree care services.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To communicate with you about service inquiries, estimates, appointments, and follow-ups.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To process payments and issue invoices.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To improve customer service and website performance.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To comply with legal, insurance, or safety obligations.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To deliver relevant advertisements through remarketing and targeted promotions using <strong>Google Ads and third-party services<\/strong>.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>We do not sell or rent your personal information to third parties.<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>4. Sharing of Information<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only share your information in limited circumstances, including:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>With Service Providers:<\/strong> Contractors or employees involved in providing tree care services.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>With Payment Processors:<\/strong> If processing payments electronically, financial institutions may access transaction details.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>With Legal Authorities:<\/strong> If required by law, regulation, or legal process.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>With Advertising &amp; Analytics Partners:<\/strong> We may share anonymized data with Google Ads, remarketing services, or analytics providers to improve our marketing efforts.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>5. Google Ads, Remarketing &amp; Cookies<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We use <strong>Google Ads and remarketing services<\/strong> to show relevant ads to past visitors across the internet. These services may collect information through cookies and similar tracking technologies.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Third-party vendors, including Google, use cookies to serve ads based on past visits to our website.<\/strong><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>You can opt out of personalized ads by adjusting your settings at<a href=\"https:\/\/adssettings.google.com\/\"> Google Ads Settings<\/a>.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To learn more about how Google collects and uses data, visit <a href=\"https:\/\/policies.google.com\/privacy\">Google\u2019s Privacy Policy<\/a>.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>6. Data Security<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We take reasonable measures to protect your personal information from unauthorized access, misuse, or loss. However, while we strive to keep your data secure, no method of transmission over the internet or electronic storage is 100% secure.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>7. Your Rights &amp; Choices<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You have the right to:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Access<\/strong> the personal data we have about you.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Request corrections<\/strong> to inaccurate or outdated information.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Request deletion<\/strong> of your personal information (subject to legal and business obligations).<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Opt out<\/strong> of marketing communications by contacting us directly.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Disable cookies<\/strong> in your browser settings to limit data tracking.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>8. Retention of Information<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We retain customer information only for as long as necessary to:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Provide services and maintain business records.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Fulfill legal, tax, and accounting obligations.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Improve customer experiences and website functionality.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>9. Updates to This Privacy Policy<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry standards. Any changes will be posted with an updated <strong>Effective Date<\/strong>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>10. Contact Us<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">If you have any questions about this Privacy Policy or how your information is handled, please contact us:<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong>Totem Tree Operations<br><\/strong>\ud83d\udccd 4454 10th Ave, Port Alberni<br>\ud83d\udcde 250-730-7770<br>\ud83d\udce7 totemtreeoperations@gmail.com<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Totem Tree Operations<\/title>\n<meta name=\"description\" content=\"Read the Privacy Policy for Totem Tree Operations. 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